koinqq is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our online gaming platform.
All personal and financial data is protected with 256-bit SSL encryption—the same standard used by Indonesian banks for online banking transactions.
koinqq never sells, rents, or trades your personal information to third parties for marketing purposes. Your data remains confidential.
You have the right to access, correct, or delete your personal data at any time. Contact our support team to exercise these rights.
koinqq complies with international data protection standards and Indonesian privacy expectations, including secure KTP storage and responsible data handling.
This Privacy Policy applies to all personal information collected by koinqq through our online gaming platform, mobile-optimized website, customer support channels, and any related services. By creating an account with koinqq, making a deposit, placing a bet, or otherwise using our services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.
koinqq operates as an international online gaming platform serving players in Indonesia. We are committed to protecting the privacy and security of Indonesian players' personal information in accordance with international data protection standards and local privacy expectations. This policy explains what personal information we collect, why we collect it, how we use it, who we share it with, and what rights you have regarding your data.
If you have questions about this Privacy Policy or concerns about how your data is handled, please contact our Data Protection Officer through the contact information provided at the end of this document. We take privacy seriously and will respond to all inquiries within 5 business days.
When you create a koinqq account and use our services, you provide us with the following personal information:
| Data Category | Specific Information | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, KTP (Indonesian ID) number and photo | Account creation, age verification (21+), KYC compliance, fraud prevention |
| Contact Data | Email address, mobile phone number, residential address | Account communications, support, security notifications, marketing (with consent) |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, etc.), e-wallet accounts (OVO, DANA, GoPay), transaction history | Processing deposits and withdrawals, payment verification, anti-money laundering compliance |
| Account Credentials | Username, password (encrypted), security questions/answers | Account access, authentication, security |
| Verification Documents | Photos/scans of KTP, proof of address (utility bill, bank statement), payment method ownership proof | Identity verification, regulatory compliance, fraud prevention |
When you use koinqq's platform, we automatically collect certain technical and usage information:
We may receive information about you from third-party sources including:
We use your personal information to create and manage your koinqq account, process your deposits and withdrawals, settle bets, credit winnings, and provide customer support. This includes verifying your identity to comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations, which are mandatory for all online gaming operators.
koinqq is required by law to collect and retain certain personal information to:
We use your financial data to process deposits from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallets (OVO, DANA, GoPay, ShopeePay), verify payment method ownership to prevent fraud, and process withdrawal requests to your registered payment methods. All payment data is encrypted and stored securely in compliance with Payment Card Industry Data Security Standard (PCI DSS) requirements.
We analyze your usage patterns, IP addresses, device fingerprints, and betting behavior to:
When suspicious activity is detected, your account may be temporarily suspended pending investigation to protect your funds and maintain platform integrity.
We use your contact information (email, phone number) to send:
We analyze aggregated and anonymized usage data to improve koinqq's platform, optimize user experience, develop new features, identify popular games and betting markets, measure marketing campaign effectiveness, and ensure platform stability and performance. This analytics data does not personally identify individual users.
We use your account activity data to support responsible gaming initiatives, including monitoring for signs of problem gambling behavior (excessive session times, rapidly increasing bet sizes, frequent deposit patterns), enforcing self-imposed deposit limits and time-out periods, and implementing self-exclusion requests. If we detect concerning patterns, our support team may proactively reach out to offer assistance and responsible gaming resources.
koinqq does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your data only in the following limited circumstances:
Payment Service Providers: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet companies (OVO, DANA, GoPay) receive the minimum necessary information to process deposits and withdrawals—typically your name, account number, and transaction amount. These providers have their own privacy policies governing their handling of your payment data.
Game Providers: When you play games powered by third-party providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, Spribe, SV388, S128), your username and bet information are shared with those providers to enable gameplay. Game providers do not receive your full identity, contact information, or financial data.
Identity Verification Services: We may share your KTP photo and identity information with specialized verification services to authenticate your identity and detect fraudulent documents. These services are contractually bound to use your data only for verification purposes and delete it after processing.
Customer Support Tools: Our customer support team uses third-party platforms (live chat software, email management systems, WhatsApp Business API) that may process your support conversations. These tools are configured to comply with data protection requirements and encrypt communications in transit.
Legal Obligations: We may disclose your personal information if required by law, court order, or regulatory authority. This includes responding to legitimate law enforcement requests in cases of suspected criminal activity, money laundering investigations, or other legal proceedings. We will notify you of such disclosures unless prohibited by law.
Business Transfers: In the event koinqq is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email and prominent notice on our platform before your data is transferred and becomes subject to a different privacy policy.
koinqq does not share your personal information with:
All data transmitted between your device and koinqq's servers is protected with 256-bit SSL (Secure Socket Layer) encryption—the same standard used by Indonesian online banking platforms. This prevents unauthorized parties from intercepting your personal information, login credentials, or financial data during transmission. All stored data is encrypted at rest using AES-256 encryption.
Access to your personal information within koinqq is restricted on a need-to-know basis. Only authorized employees with legitimate business reasons (customer support, compliance, payment processing) can access your data, and all access is logged for audit purposes. Our staff undergo background checks and receive regular data protection training.
koinqq's technical infrastructure includes:
Your account password is never stored in plain text. We use industry-standard cryptographic hashing (bcrypt) to protect passwords, meaning even koinqq staff cannot see your actual password. You are responsible for maintaining password confidentiality—use a strong, unique password and never share it with others. Enable two-factor authentication when available for enhanced security.
KTP photos and other verification documents you upload are stored in encrypted format on secure servers with restricted access. Documents are retained only as long as legally required for compliance purposes and are permanently deleted when no longer needed. koinqq staff viewing your documents for verification purposes are contractually bound to confidentiality.
While your koinqq account is active, we retain all personal information necessary to provide services, including your identity data, contact information, financial records, transaction history, and betting activity. This data is continuously accessible to you through your account dashboard.
When you close your account, most of your personal information is retained for a period of seven (7) years from the date of closure. This retention period is necessary to comply with:
After the seven-year retention period, your personal information is permanently and securely deleted from koinqq's systems, except for limited data that must be retained indefinitely for regulatory compliance (e.g., records of self-excluded players).
If you opt out of marketing communications, we will immediately cease sending promotional emails but retain your email address on our suppression list to ensure you don't receive future marketing. You can request complete deletion of your data subject to the retention requirements described above.
Data stored in backup systems for disaster recovery purposes follows the same retention schedule. Backups are securely overwritten or destroyed according to the retention timelines above.
You have the right to request a copy of all personal information koinqq holds about you. This includes your account details, transaction history, verification documents, and any other data we have collected. To request your data, contact [email protected] with "Data Access Request" in the subject line. We will provide your data in a commonly used electronic format within 30 days.
If any of your personal information is inaccurate or outdated, you have the right to request corrections. You can update your email address, phone number, and residential address directly through your account settings. For corrections to your legal name, date of birth, or KTP number, contact customer support with supporting documentation.
You may request deletion of your personal information, subject to legal retention requirements. If your account is closed and the mandatory 7-year retention period has expired, we will permanently delete your data upon request. If retention obligations still apply, we will delete your data as soon as legally permissible.
You have the right to object to certain types of data processing:
Note that you cannot object to data processing necessary for providing services (account management, payment processing, legal compliance), as these are essential functions of the platform.
You have the right to receive your personal data in a structured, machine-readable format (e.g., CSV, JSON) and transfer it to another service provider if technically feasible. This applies to data you directly provided to koinqq.
Where koinqq processes your data based on consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.
Cookies are small text files stored on your device by your web browser when you visit koinqq's platform. Cookies allow us to recognize your device, remember your preferences, maintain your login session, and analyze platform usage. Most web browsers accept cookies automatically, but you can modify your browser settings to decline cookies if you prefer.
Essential Cookies: Required for basic platform functionality—login authentication, session management, security features, load balancing. The platform cannot function properly without these cookies.
Performance Cookies: Collect anonymous information about how you use koinqq—pages visited, time spent, errors encountered. This helps us identify and fix technical issues.
Functional Cookies: Remember your preferences such as language, currency display, and game filters to provide a personalized experience.
Analytics Cookies: Help us understand player behavior through aggregated statistics—most popular games, peak usage times, navigation patterns. We use this to improve platform design.
Some cookies are placed by third-party services we use:
These third parties have their own privacy policies governing cookie usage.
You can control cookies through your browser settings:
Blocking all cookies may affect platform functionality—login may not work, and you may need to re-enter preferences each visit.
koinqq operates internationally and may store your personal information on servers located outside Indonesia. This is necessary to provide reliable, high-performance gaming services. When we transfer data internationally, we ensure it receives equivalent protection to what it would receive in Indonesia through contractual safeguards, security measures, and compliance with international data protection standards.
Some of our third-party service providers (game providers, payment processors, cloud infrastructure) may be based outside Indonesia and process your data in their home countries. We carefully vet all providers to ensure they meet our data protection requirements and have appropriate security measures in place.
If you have questions about this Privacy Policy, how koinqq handles your data, or wish to exercise any of your privacy rights, please contact us:
For formal privacy complaints or complex data protection matters, you may contact our Data Protection Officer directly at [email protected] with "Attention: Data Protection Officer" in the subject line.
If you believe koinqq has mishandled your personal data or violated this Privacy Policy:
koinqq reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. Material changes will be announced through email notification to your registered email address and a prominent notice on the koinqq platform. We recommend reviewing this Privacy Policy periodically. The "Last Updated" date at the top of this document indicates when the most recent changes were made. Continued use of koinqq's services after updates have been published constitutes acceptance of the revised Privacy Policy.
By creating a koinqq account and using our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with how koinqq handles personal information, please do not use our platform. For specific processing activities that require explicit consent (e.g., marketing communications), you will be asked to provide separate opt-in consent.
Our team is here to answer any questions about how koinqq protects your personal information. Contact us anytime for privacy inquiries or to exercise your data rights.